Public guidance for the questions that come up most often. Anything specific to your account, your invoice, or your server belongs in the Client Area, where the team can see the service you are asking about.
Getting started
- Choosing a plan. Start from the workload, not the price. Shared hosting suits company sites, portfolios, and smaller stores. WordPress hosting adds WordPress-specific tooling. VPS and VDS give you dedicated resources and root access. Compare every plan and price on one page.
- Trying it first. Free Hosting is a real plan with published limits, not a trial that expires. The same account upgrades to a paid plan later without starting over.
- After you order. An order creates an invoice; the service activates once payment is confirmed. Login details for the control panel arrive by email and are also visible on the service in the Client Area.
Domains and DNS
- Pointing a domain at your hosting. Set the domain’s nameservers to
ns1.hostna.comandns2.hostna.com, or create an A record pointing at the IP address shown on your service. Changes propagate over up to 48 hours; until they do, some visitors see the old destination and some see the new one. - Checking what is published. Use the DNS checker to see the records currently visible for a domain, and WHOIS for registration details.
- Moving a domain in. Unlock it at the current registrar and obtain the authorisation code first. Timing depends on the extension. See Domain Transfer.
SSL and security
- Free SSL. Eligible plans include certificates that issue and renew automatically once the domain resolves to your service. If issuance fails, it is almost always because DNS has not finished pointing at the server yet.
- Checking a certificate. The SSL checker shows what a site is actually presenting, including the issuer and the expiry date.
- When you need a paid certificate. Organisation and extended validation involve checks on the business behind the domain, which a free certificate does not perform. See SSL Certificates.
- Delivery problems. Mail that vanishes is usually an authentication problem rather than a hosting one. Publish SPF, DKIM, and DMARC records for the sending domain, and make sure the address you send from actually exists.
- Mailbox plans. Mailbox size, account count, and included features are listed on each plan on Email Hosting.
Moving an existing website
The source site stays online throughout. We confirm access, platform, size, mail, and DNS before anything is copied, and the migrated copy is checked before the switch is coordinated. Start at Free Website Migration.
Performance
- Slow WordPress. The usual causes are an unused plugin doing work on every request, uncached pages, and images served at full resolution. Address those before adding resources.
- Outgrowing a plan. Sustained CPU or memory saturation — not one traffic spike — is the signal to move up. Upgrades keep the same account and service history.
Billing
How invoices are issued and settled is described on Payment Methods. What is refundable, and within what window, is on Cancellation & Refunds.
Still stuck?
If you have an account, open a ticket from the Client Area so the answer can reference your actual service. If you do not, use the contact form.